Posted inAmazon Connect Python
Amazon Connect Q – Using AI Agents on an existing call
This is just a small post, and something I wanted to put out there as…
Amazon Connect Custom Contact Summarization
One of the really cool features that Contact Lens provides and is natively integrated into…
Posted inAmazon Connect AWS Infrastructure-as-Code Lambda
Contact Lens Rules to MS Teams
A small solution to send Contact Lens rules to MS Teams for review and acknowledging without requiring keeping Amazon Connect open
Posted inAmazon Connect AWS Lambda Python
Connect Voice, KVS, and Python Processing
If you are just here for code rather than my rambling, please find it at…
Connect Voicemail, Javascript SDK v3 and KVS
Personally, I try to keep abreast of solutions that AWS releases, as they have some…
Posted inAmazon Connect AWS Lambda
Connect Async-ing a Sync Function
One thing that tends to trip up users in Amazon Connect, and directly cause issues…
Posted inAWS Development Infrastructure-as-Code
Infrastructure as Code – Trying out CDK and Pulumi
Using Terraform as a foundation, I look into AWS CDK and Pulumi's Pulumi to see how quickly and easily things can be ported across
Posted inAmazon Connect AWS Lambda
Cleaning User Supplied Phone Numbers in Amazon Connect
Background Amazon Connect, as anyone who has used it can tell you, is an amazing…